미국산 매트리스 공동구매 전문 위플레이몰 입니다!

Customer Service

위플레이몰은 미국 연방법에 따라 설립된 회사( WEPLE USA LLC)에서 운영하므로 아래의 정책을 표기 해야 합니다.

Customer Service

 

Shipping & Delivery

 
 

The price you see is what you pay! No games, no gimmicks. We factor in the shipping and handling costs to our prices and do the math for you. Compare our final prices with the before-shipping prices of our competitors 

 

Where Does Weplaymall.com Deliver?


We deliver anywhere in the Korea that is road accessible.  While we do not deliver outside of Korea internationally at this time, we can deliver to your Korea based freight forwarder if you have those arrangements in place. 

We also offer weekend and late night delivery options for an additional fee. To select one of these special times, please call for pricing and availability. Special delivery times and locations (Jeju island) cannot be added to an order once it is placed.

For more information on delivery or to select one of our special delivery options, please call 070-4258-4932 with any questions or to place your order.

Privacy & Security

 
 

Your personal protection is a priority at Weplaymall.com. Accordingly, your orders are processed with powerful encryption technology to achieve maximum information protection. Korea law limits your liability to $50 for fraudulent use of your credit card. Weplaymall will cover your liability up to $50 in the unlikely event your purchase transaction on our site results in fraudulent use of your card. Furthermore, Weplaymall.com will not sell or share your personal information to outside parties. Period. We are delighted you visited our store. If we can be of any further service, please drop us an email for a prompt reply. Please enjoy your shopping experience. We know you will! 

Mattress Order Cancellation/Return Policy:

  • Any orders that can be stopped with the vendor will have no cancellation fee. Otherwise, return shipping charges will be incurred. Orders being shipped  Delivery must be canceled before shipment. Custom mattresses by Corsicana cannot be canceled. To cancel an order, call us at 070-4258-4932.
  • Please be aware your mattress, foundation (boxspring), and/or adjustable base purchase is non-refundable. However, your mattress purchase is backed by our 30 day guarantee. (Please see Guarantee for details.)
  • In the unlikely event that your order is damaged, we will make every effort to resolve the issue at no cost to you It is the customer's responsibility to inspect the product and packaging thoroughly during delivery. Please record any packaging and/or product damage on the delivery receipt that will be provided by the delivery personnel. In the event that there is damage to both the product and packaging, please refuse the order with the delivery personnel. Contact us within 1 business day at 070-4258-4932, and we will work diligently to get you a replacement item.Please be assured that all bedding comes with the original manufacturer warranty. This means that any potential problem related to a defect can be handled through the warranty and will not need to be returned to us. However, we will be glad to assist you with any warranty concerns.

 

Ordering

 
 

Delivery Tracking

When your order is ready to ship, you will receive an e-mail noting the shipping agent and delivery tracking number. Please refer to the appropriate shipping agent with your tracking number to get an estimated delivery date.

Need More Help?

Contact our Customer Service team at 070-4258-4932 or master@weplaymall.com if you have questions about the status of your order, delivery tracking or any other questions pertaining to your order. 

 

Payment, Pricing & Promotions

 

Except where noted otherwise, the list price or reg. price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The list or reg. price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the list or reg. price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set. Nevertheless, Mattress Makers makes no claims to having sold products at the list or reg. price or that any party has sold products at that price.